'Personal information' means information or an opinion about an identified individual, or an individual who is reasonably identifiable. Airsonnet's Privacy Policy applies to personal information collected and/or held by airsonnet.
This Privacy Policy also explains how we process 'personal data' about people and we will review this policy regularly, and we may update it from time to time as per need or as directed by the regulatory bodies in India.
We collect personal information about our users in order provide our products, services, and customer support. Our products, services, and customer support are provided through many platforms including but not limited to: websites, phone apps, email, and telephone. The specific platform and product, service, or support you interact with may affect the personal data we collect.
In some situation users may provide us with personal information without us asking for it, or through means not intended for the collection of particular types of information. Whilst we may take reasonable steps to protect this data, the user will have bypassed our systems, processes, and control and thus the information provided will not be governed by this privacy policy.
In some situations, users may provide us personal information over platforms that are outside our control; for example, through social media or forums. Whilst any information collected by us is governed by this Privacy Policy, the platform by which it was communicated will be governed by its own Privacy Policy.
While you use our products and services you may be asked to provide certain types of personal information. This might happen through our website, applications, online chat systems, telephone, paper forms, or in-person meetings. We will give you a Collection Notice at the time, to explain how we will use the personal information we are asking for. The notice may be written or verbal.
We may request, collect, or process the following information:
Account Details - username, password, profile picture.
Contact Details - email address, phone number.
Location Details - physical address, billing address, timezone.
Identity Details - full name, proof of identity (e.g. licence, passport, PAN, Aadhaar), proof of address (e.g. utility bill), photograph of the user.
Financial Information - credit card details, wire transfer details, payment processor details, tax numbers such as PAN card.
User Generated Content - project descriptions and attachments, bid description, user profiles, user reviews, contest descriptions and attachment, user messages etc.
Users can give permission for us to connect to their account on other platforms to collect personal information. This includes but is not limited to Facebook, LinkedIn, and Google. Information collected will be governed by this Privacy Policy. Users can stop us from collecting data from other platforms by removing our access on the other platform or by contacting our support team.
Users have the ability to invite non-users to our platform by providing contact details such as email address. In these situations, the information will be collected and stored by us to contact the non-user and to prevent abuse of the invite systems.
Your payment provider may transmit information about the payment that we may collect or process.
In some situations, personal information of users may be collected from public sources.
We may collect or process the following information:
Basic Details - username, profile picture.
Contact Details - email address, phone number.
Location Details - Physical Address, billing address, timezone.
Financial Information - payment account details (e.g. paypal email address and physical address), and wire transfer details.
List of contacts - email provider address book.
User Generated Content - user profile.
We maintain records of the interactions we have with our users, including the products, services and customer support we have provided. This includes the interactions our users have with our platform such as when a user has viewed a page or clicked a button.
In order to deliver certain products or services we may passively collect your GPS coordinates, where available from your device. Most modern devices such as smartphones will display a permission request when our platform requests this data.
When we are contacted, we may collect personal information that is intrinsic to the communication. For example, if we are contacted via email, we will collect the email address used.
We may collect or process the following information:
Metadata - IP address, computer and connection information, referring web page, standard web log information, language settings, time zone, etc.
Device Information - device identifier, device type, device plugins, hardware capabilities, etc.
Actions - pages viewed, buttons clicked, time spent viewing, search keywords, etc.
On our website, you will encounter links to third party websites. These links may be from us, or they may appear as content generated by other users. These linked sites are not under our control and thus we are not responsible for their actions. Before providing your personal information via any other website, we advise you to examine the terms and conditions of using that website and its privacy policy.
The information we request, collect, and process is primarily used to provide users with the product or service they have requested. More specifically, we may use your personal information for the following purposes:
to provide the service or product you have requested;
to facilitate the creation of a User Contract (see Terms of Service for more information);
to provide technical or other support to you;
to answer enquiries about our services, or to respond to a complaint;
to promote our other programs, products or services which may be of interest to you (unless you have opted out from such communications);
to allow for debugging, testing and otherwise operate our platforms;
to conduct data analysis, research and otherwise build and improve our platforms;
to comply with legal and regulatory obligations;
if otherwise permitted or required by law; or
for other purposes with your consent, unless you withdraw your consent for these purposes.
The 'lawful processing' grounds on which we will use personal information about our users are (but are not limited to):
when a user has given consent;
when necessary for the performance of a contract to which the user is party;
processing is necessary for compliance with our legal obligations;
processing is necessary in order to protect the vital interests of our users or of another natural person.
processing is done in pursuing our legitimate interests, where these interests do not infringe on the rights of our users.
We use automated decision when helping matching users to jobs. The primary way this occurs is through how we rank users. These rankings are produced by analysing user generated content, user activity and the outcome of jobs; in this context, user generated content will include reviews that users receive when completing jobs. Automated decision making is also used to recommend potential jobs to our users and as a part of our marketplace security systems.
Our third-party service providers
The personal information of users may be held, transmitted to or processed on our behalf, our third-party service providers. Our third-party service providers are bound by contract to only use your personal information on our behalf, under our instructions.
Our third-party service providers include:
Cloud hosting, storage, networking and related providers
SMS providers
Corporate partners
Payment and banking providers
Marketing and analytics providers
Security providers
Through the Airsonnet API it is possible for users to grant third party applications access to their account. Depending on the permissions that are granted, these applications may be able to access some personal information or do actions on the users' behalf. These third-party applications are not controlled by us and will be governed by their own privacy policy. Users are able to remove third party applications from access their data through their settings.
We may also disclose your personal information to third parties for the following purposes:
if necessary, to provide the service or product you have requested;
we receive court orders or other requests for information by law enforcement;
if otherwise permitted or required by law; or
for other purposes with your consent.
As we are a global company, with offices around the world, your personal information may be processed by staff in any of our offices.
You have the right to request access to the personal information and we must allow you to see the personal information we hold about you, within a reasonable time period, and without unreasonable expense for no charge. Most personal information can be accessed by logging into your account. If you wish to access information that is not accessible through the platform, or wish to download all personal information we hold on you in a portable data format, please contact our admin team.
You also have the right to request the correction of the personal information we hold about you. All your personal information can be updated through the user settings pages. If you require assistance please contact our customer support.
You have a number of other rights in relation to the personal data, however, there may be restrictions on how you may exercise the rights. This is largely due to the nature of the products and services we provide. Much of the data we collect is in order to facilitate contracts between users, facilitate payments, and provide protection for the legitimate users of our marketplace - these data uses are protected against the below rights.
You have the right to:
seek human review of automated decision-making or profiling
opt-out of direct marketing, and profiling for marketing
Data erasure or removal or deletion
temporary restriction of processing.
Human review of automated decision making / profiling - In the case of our ranking algorithms, it is not possible to exercise this right as this ranking is a fundamental part of the marketplace that users participate in, opting out would mean not being able to participate in the marketplace. Decisions affecting marketplace security are already reviewed by humans.
Direct marketing and profiling - users can control what emails they receive through their settings page.
Erasure - Most personal information and user generated content cannot be deleted as they are used to support contracts between users, document financial transactions, and are used in providing protecting other legitimate users of the marketplace. In the case of non-personal data that can be linked with personal data, it will either be erased or otherwise anonymised from the personal data.
Temporary restriction to processing - under certain circumstances you may exercise this right, in particular if you believe that the personal data, we have is not accurate, or you believe that we do not have legitimate grounds for processing your information.
If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact us:
By Email:
info@airsonnet.com
By Call:
+91-9205-480-481
By Visit:
Registered Office:
Talkfever Social Media Limited
1st Floor, GTB Tower; University Road, Gwalior (Madhya Pradesh), India
Corporate Office:
B-407, Shelton Sapphire, 15 CBD Belapur, Navi Mumbai (Maharashtra), India
1st Floor, GTB Tower, University Road, Gwalior, India
info@airsonnet.com
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